Frequently Asked Questions
Products & Materials
What materials are used in 9elk accessories?
Are your accessories handmade?
Will my accessory look exactly like the photos?
Is the leather genuine?
Yes real leather was carefully chosen on our cuffs and crown, pu leather is used on the band of the birdcage for comfort and design detail
Difference between PU Leather & genuine leather
- Genuine leather: made from real animal hide, offering natural texture, durability and a unique finish that improves with age
- PU leather: a high quality synthetic material that mimics the look of leather, is vegan friendly, and easy to care for
Are your products suitable for sensitive skin?
We use quality materials wherever possible. If you have specific allergies or sensitivities, please contact us before purchasing.
Sizing & Fit
How do I know if a leather crown will fit me?
Our crowns are designed to be flexible, to ensure your comfort please see measurements on each item description.
Are the ponytail cuffs adjustable?
Most ponytail cuffs are designed to fit a range of hair types and ponytail sizes. Product pages provide specific sizing information.
Will the birdcage veil work with different hairstyles?
Yes. Birdcage veils can typically be styled with updos, ponytails, loose waves, or sleek hairstyles.
Can your accessories be worn on short hair?
Many styles can be adapted for shorter hair. We recommend reviewing the styling photos.
Please also visit our Instagram page for more styling ideas and inspiration.
Styling
How should I wear an organza bow?
Our bows can be styled with ponytails, half-up hairstyles, buns, or worn as statement pieces for special occasions.
Are your accessories suitable for weddings?
Absolutely. Many of our pieces are designed to work beautifully for weddings, bridal events, race days, parties, and editorial styling.
Can I wear a leather crown for everyday styling?
Yes. While crowns make a statement, many customers style them for fashion events, photoshoots, festivals, and elevated everyday looks.
Please also visit our Instagram page for more styling ideas and inspiration.
Care Instructions
How should I care for my organza bow?
Store flat or hanging, avoid crushing, and keep away from moisture. Light steaming may help remove wrinkles if needed.
How do I care for leather accessories?
Store in a cool, dry place away from direct sunlight. Avoid exposure to water and harsh chemicals. Store it in the duster bag provided for maximum care.
How should I store my birdcage veil?
Keep it in its protective packaging when not in use to maintain its shape.
Can I wash my accessories?
Most accessories should not be machine washed. Spot cleaning and careful storage are recommended.
Orders & Shipping
Where do you ship?
We currently ship to most local international destinations if its not listed here please contact us directly.
Tracked Shipping Rates for Packets up to 500g
| Destination | Shipping Cost |
|---|---|
| Ireland | €10.00 |
| Ireland | €5.50 |
| Ireland | €0.00 |
| UK | €14.90 |
| USA | €20.00 |
| China | €20.00 |
| Australia | €28.00 |
| New Zealand | €28.00 |
How long does shipping take?
Processing and shipping times vary depending on your location and whether the item is in stock, shipping in Ireland is 7 to 10 days
Will I receive tracking information?
Yes. Tracking details will be sent once your order has been dispatched.
Do you offer express shipping?
Express shipping options are available where supported by our shipping partners.
Returns & Exchanges
Can I return my order?
For hygiene and product integrity reasons, some items may be final sale. Please review our return policy before purchasing.
Are headpieces and occasion accessories returnable?
For hygiene and product integrity reasons, some items may be final sale. Please review our return policy before purchasing.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos and your order number so we can assist.
About 9elk
What is 9elk?
9elk is a modern accessories brand creating distinctive handcrafted hair pieces that blend elegance, structure, and contemporary design.
Where are 9elk accessories made?
Our accessories are designed designed in Ireland ethically sourced and responsibly crafted in China in small batches with a focus on quality, craftsmanship, and timeless style.
Do you restock sold-out items?
Yes we do, information on restock will be on website and social media platforms
Do you work with stylists and photographers?
Yes we work with stylists, photographers & influencers if you would like to work with us please reach out at